At Book Melbourne Silver Taxi, we aim to provide a smooth and dependable travel experience across Melbourne. This Cancellation and Refund Policy explains how cancellations, changes, and refunds are handled for our Premium Service bookings.
General Cancellation Terms
We understand that plans can change. Customers may cancel or modify a booking by contacting our support team through phone or online channels. The timing of the cancellation determines whether charges apply.
- Cancellations made well in advance of the scheduled pickup are usually accepted without penalty.
- Late cancellations may attract a cancellation fee to cover allocated vehicle and driver costs.
- No-shows or cancellations after the vehicle has been dispatched may be charged in full.
Refund Eligibility
Refunds are processed based on the service type and cancellation time. Our goal is to remain fair to customers while managing operational commitments.
- Eligible refunds are returned using the original payment method.
- Refund processing times may vary depending on the payment provider.
- Any applicable service or processing fees may be deducted.
Special Services and Events
Certain bookings require additional planning, including wedding transfers, event transport, and winery tours using a Maxi Van.
- These services may have stricter cancellation timelines.
- Partial refunds may apply if resources have already been allocated.
Service Disruptions
If a cancellation occurs due to unforeseen circumstances on our end, customers are entitled to a full refund or rescheduling without extra charges.
Contact and Support
For questions regarding cancellations or refunds, please contact our team. We are committed to clear communication and reliable Premium Service across all bookings.